Terms & Conditions Kaya86 – Terms of Use for Malaysia's Online Casino Platform

Welcome to kaya86 — Malaysia's premier online casino platform. This Terms & Conditions document ("Terms") constitutes a legally binding agreement between you ("User" or "Member") and kaya86 Entertainment Sdn Bhd ("kaya86", "we", "our company"). By accessing, registering for, or using any part of the kaya86 platform at kaya86.my, you automatically agree to comply with and be bound by all terms, conditions, policies, and guidelines set out in this document.

If you disagree with any part of these Terms, please stop using the kaya86 platform immediately. kaya86 reserves the right to modify these Terms at any time without prior notice. It is your responsibility to review these Terms periodically. Your continued use of the kaya86 platform following any published changes will be deemed your acceptance of the updated terms.

To use the kaya86 platform, you must meet all of the following eligibility requirements at all times:

• You must be at least 18 years old at the time of account registration. kaya86 does not permit participation of any kind by underage individuals. Should kaya86 find that any account is held by an underage individual, the account will be terminated immediately and all funds within it will be forfeited.
• You must register from a location where the use of online casino platforms is permitted under the laws applicable to you personally.
• You must register using your own name and not on behalf of any other individual or business entity.
• You are not on any self-exclusion list or exclusion register submitted to Kaya86, whether voluntarily or at the direction of a regulatory authority.
• You have full legal capacity to enter into this binding agreement.

Kaya86 reserves the right to request proof of identity or age at any stage. Failure to provide satisfactory proof within the specified timeframe may result in the suspension or termination of your account.

Each individual is only permitted to hold one (1) kaya86 account only. Registration or use of multiple accounts by the same individual — including through different names, email addresses, phone numbers or payment methods — is strictly prohibited and constitutes a serious breach of these Terms.

Registration Details

During registration, you are required to provide accurate, current and complete information, including your full name, an active Malaysian phone number and a valid email address. Kaya86 reserves the right to request supporting documents such as a Malaysian identity card (MyKad), bank statement or proof of address for identity verification purposes (KYC — Know Your Customer).

Password Security

You are solely responsible for maintaining the confidentiality of your kaya86 account password. Never share your login details with anyone. kaya86 will never ask for your password via email, chat, or any other communication channel. If you suspect that your account has been accessed without authorisation, please contact the kaya86 support team immediately.

Kaya86 supports a range of popular digital payment methods in Malaysia to make depositing into your account as convenient as possible. All accepted payment methods are Malaysia-local options only:

• E-Wallet: Touch 'n Go eWallet, GrabPay, Boost, ShopeePay
• Online Banking: FPX (Maybank2u, CIMB Clicks, RHB Now, Hong Leong Connect and other Malaysian banks participating in the FPX network)
• Instant Transfer: DuitNow

Deposit Limit

The minimum deposit into your kaya86 account is RM10 per transaction. The maximum deposit limit varies depending on your chosen payment method and account verification level. All deposits are processed instantly, and funds will be credited to your kaya86 account within minutes of a successful transaction.

Kaya86 only accepts deposits from payment methods registered in your own name. Third-party deposits are not accepted. If a deposit is found to have been made using a third-party account, kaya86 reserves the right to withhold withdrawals and request further verification.

Kaya86 is committed to processing all valid withdrawal requests promptly and efficiently. The following withdrawal policy applies to all Kaya86 members:

• The minimum withdrawal amount is RM30 per request.
• Withdrawals will be processed to the same payment method used for your deposit — Touch 'n Go, GrabPay, DuitNow, FPX, Boost, or ShopeePay.
• Withdrawal processing time is 5 to 15 minutes for standard withdrawals that have passed verification.
• Withdrawals that require additional review (for security or KYC compliance reasons) may take longer — typically no more than 24 hours.
• Kaya86 reserves the right to request identity verification documents before approving any withdrawal that exceeds a specified threshold.

Bonus Wagering Requirement

Any bonus or promotional credit received by a Kaya86 member is subject to specific wagering requirements before it can be withdrawn as cash. The wagering requirement for each promotion is clearly stated in the relevant promotion's terms. Kaya86 recommends that you read the terms of each bonus before accepting it.

Kaya86 offers a wide range of attractive bonuses and promotions for both new and existing members from time to time. All bonus offers are subject to the specific terms and conditions stated in each respective promotion, as well as the following general terms:

• Welcome bonuses and other promotions may only be claimed once only per account, per household, per IP address, and per device.
• Kaya86 reserves the right to cancel or modify any bonus offer at any time without prior notice.
• Bonuses may not be transferred between accounts or converted to cash before wagering requirements have been met.
• If Kaya86 detects bonus abuse — including opening multiple accounts to claim bonuses or employing low-risk betting strategies that do not reflect genuine play intent — Kaya86 reserves the right to void the bonus and any associated winnings without compensation.
• All kaya86 promotions are available exclusively to registered Malaysian players with a valid, verified account.

The kaya86 VIP Loyalty Programme rewards active members with cashback, additional deposit bonuses, access to exclusive tables, and a range of other benefits. Full details of the kaya86 VIP programme are available in your account profile section after registration.

Kaya86 offers over 1,000 game titles, including Live Casino (Live Dragon Tiger, Power Blackjack, Auto Roulette, Casino Hold Em), fish shooting (Ocean King), slots (Lucky Neko, Gonzo Treasure), and much more. All games on kaya86 are operated in accordance with the official rules set by the respective game providers and hold internationally recognised certifications.

Prohibited Conduct

The following actions are strictly prohibited on the Kaya86 platform and may result in immediate account termination without compensation:

• Use of automated software (bots), card-counting tools, or any technical method to gain an unfair advantage in gameplay.
• Collusion between multiple players to manipulate game outcomes at a live casino table or in any other game.
• Abusing bonuses or promotions in a manner that clearly does not reflect genuine gameplay activity.
• Money laundering or any suspicious financial activity conducted through the kaya86 platform.
• Use of abusive, threatening or offensive language towards Kaya86 dealers or staff via the live chat feature.
• Attempting to hack, breach or interfere with Kaya86's systems and infrastructure.

Game results determined by the kaya86 system are final. In the event of a technical error that affects a game outcome, kaya86 reserves the right to void the round in question and return the original stake to the player.

Kaya86 takes our social responsibility seriously. We believe that online casino gaming is an entertainment activity that should be enjoyable and should never become a source of financial stress or personal hardship. To that end, Kaya86 provides a range of self-control tools for all members:

• Daily / Weekly / Monthly Deposit Limit: Set a maximum deposit limit that fits your budget.
• Loss Limit: Set the maximum amount you are willing to lose within a given period.
• Session Limit: Restrict your playing time to a duration you set yourself.
• Temporary Break: Take a break from the platform for 24 hours, 7 days, or 30 days.
• Self-Exclusion: Voluntarily close your account for a longer period if needed.

All games on the Kaya86 platform are strictly for individuals aged 18 and above. If you or someone you know is struggling with unhealthy gambling habits, please reach out to the Kaya86 support team or seek professional help from a qualified organisation in Malaysia.

Kaya86 uses 256-bit SSL encryption to protect all data transmitted between your device and Kaya86's servers. Your personal data — including your name, phone number, email address and payment information — is collected, stored and processed in accordance with the Kaya86 Privacy Policy, which complies with Malaysia's Personal Data Protection Act 2010 (PDPA).

Kaya86 will not sell, transfer, or disclose your personal information to any third party without your explicit consent, except where required by law, court order, or a relevant regulatory authority.

Kaya86 members' deposit funds are held in accounts kept entirely separate from the company's operational funds. This ensures that your credit balance is fully protected and can be withdrawn at any time, unaffected by the company's operational financial position.

For more details on how kaya86 handles your personal data, please read Kaya86 Privacy Policy in full.

Kaya86 reserves the right to suspend or terminate any member account at any time, with or without prior notice, for the following reasons:

• Violation of any part of these kaya86 Terms & Conditions.
• Fraud, identity impersonation, or the submission of false information during registration or KYC verification.
• Promoting any illegal activity or money laundering through the kaya86 platform.
• Multiple accounts operated by the same individual.
• Systematic abuse of Kaya86 bonuses or promotions.
• Behaviour that undermines the integrity of gameplay or disrupts other users.

If your account is terminated due to a breach of these Terms, any credit balance in your account may be forfeited depending on the severity of the violation. If the termination is at your own request and no breach of Terms has occurred, any valid credit balance will be returned to you following a review.

You also have the right to close your Kaya86 account at any time by contacting our support team. Closure requests will be processed within 5 business days.

The Kaya86 platform is provided on an "as-is" basis. While we strive to keep the platform running uninterrupted 24/7, Kaya86 does not guarantee that the service will always be available, free from technical errors, or unaffected by factors beyond our control.

Kaya86 shall not be held liable for any direct or indirect financial losses arising from:

• Technical disruptions or temporary system issues beyond kaya86's control.
• Unsatisfactory game outcomes — casino game results are based on chance and probability.
• Unauthorised access to your account resulting from your own failure to keep your password secure.
• Losses arising from your own choice of betting strategies.
• Processing delays caused by payment providers (Touch 'n Go, GrabPay, banks, etc.) and not directly by kaya86.

Kaya86's maximum liability under any circumstance shall not exceed the total amount deposited by you in the 30 days preceding the arising of the claim.

Kaya86 reserves the right to modify, update, or replace any part of these Terms & Conditions at any time. Any changes take effect immediately upon publication at kaya86.my. We encourage you to review this page periodically.

If the changes made are material (significantly affecting your rights or obligations), kaya86 will endeavour to provide reasonable notice via your registered email or in-platform notification — however, this is not an absolute obligation.

These Kaya86 Terms & Conditions are governed by the laws of Malaysia. Any dispute arising from the use of the Kaya86 platform shall be finally resolved through arbitration in accordance with the applicable rules in Malaysia, unless both parties agree to an alternative dispute resolution mechanism.